Your Privacy Is Our Priority

cb991's Privacy Policy

This document provides a full description of how your personal information is collected, stored, and kept secure on the cb991 platform.

1. Introduction & Scope

Last Updated: January 2026

cb991 is a safe and reliable online entertainment platform serving users in Bangladesh. When you use our website, create an account, or use any of our services, you provide certain personal information. This Privacy Policy ("Policy") explains how we collect that information, what we use it for, who we share it with, and how we keep it secure.

This Policy applies to the cb991 website and all related services. By continuing to use our platform, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using the platform.

This Policy may change from time to time. For significant changes, we will notify you by email or through the platform. The current version of the Policy will always be available on this page.

2. What Information We Collect

cb991 only collects information that is necessary for providing services, managing accounts, and ensuring security. The types of information we collect are described by category below.

2.1 Registration & Account Information

The information you provide when creating an account may include:

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • Username and password (stored in encrypted form)
  • Address and nationality
  • National ID or passport number (if required for identity verification)

2.2 Financial Information

To process deposits and withdrawals, we may collect the following information:

  • bKash, Nagad, Rocket account numbers or associated mobile numbers
  • Bank account details (for bank transfers)
  • Transaction history and amounts

We never store your full card number or bank PIN. All financial transactions are processed through SSL encryption.

2.3 Usage Information & Technical Data

When you use cb991, our system automatically records certain technical information:

  • IP address and device type
  • Browser version and operating system
  • Page view history and session duration
  • Click and navigation patterns
  • Login time, location, and records of failed attempts

2.4 Communication Information

When you contact our customer service team via live chat or email, records of those conversations may be retained. This helps us improve our service quality and assist in resolving disputes.

3. Purpose of Using Information

cb991 uses the information collected for the following purposes:

  1. Account Management: To create, verify, and secure your account and to ensure login protection.
  2. Service Delivery: To process deposits and withdrawals, issue bonuses, and operate gaming services.
  3. Identity Verification & Age Confirmation: To ensure that only users aged 21 or above are registered on the platform.
  4. Fraud Prevention & Security: To detect suspicious activity and take necessary steps to protect accounts.
  5. Customer Support: To assist our support team in answering your questions, handling complaints, and resolving issues.
  6. Legal Compliance: To retain information necessary for compliance with applicable laws and regulations.
  7. Service Improvement: To review user experience and improve platform features and functionality.
  8. Relevant Communications: To send important account notifications and security alerts (marketing communications may also be included based on your consent).

We will not use your information for purposes beyond those stated above. If any new purpose arises, we will note it in this Policy and obtain your consent where required.

4. Sharing Information with Third Parties

cb991 does not sell or rent your personal information. However, information may be shared with third parties in the following specific circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, and banking partners), identity verification, and technology infrastructure management. These partners will only receive the information necessary for their specific tasks and are required to comply with our privacy standards.

4.2 Legal Authorities

We may be required to provide information to relevant authorities under court orders, legal investigations, or obligations under applicable law. Any such disclosure will always be made within the limits of legal requirements.

4.3 Business Succession

In the event of a merger, acquisition, or transfer of cb991's business operations, user information may be transferred to the new owner. We will notify you in advance in such cases.

4.4 With Your Consent

For any sharing of information with third parties beyond the above, we will obtain your explicit consent.

5. Cookies & Tracking Technologies

The cb991 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies We Use

  • Essential Cookies: Required to keep login sessions active and maintain security. Without these, the platform will not function properly.
  • Functional Cookies: To remember your preferences and settings — such as language preference.
  • Analytics Cookies: To analyze platform usage and improve services.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may make some platform features unavailable.

6. Data Security Measures

cb991 follows industry-standard security technologies and practices to protect your information.

  • SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
  • Secure Password Storage: Passwords are stored using strong hashing algorithms — we never see your password in plain text.
  • Access Controls: Only authorized staff can access specific information required for their designated tasks.
  • Regular Security Assessments: Our systems are regularly tested to identify and address potential vulnerabilities.
  • Data Minimization: We collect only necessary information and delete unnecessary data after a defined period.

Important: No data transmission over the internet can be guaranteed to be 100% secure. We follow industry best practices, but you are also responsible for keeping your account password confidential and not logging in from unfamiliar devices.

7. Data Retention Period

How long cb991 retains user information depends on the type of information and the purpose for which it was collected:

  • Account Information: Retained while the account is active. It may be kept for a defined period after account closure to meet legal obligations.
  • Financial Transaction Records: May be retained for an extended period as required by law.
  • Customer Support Communications: Retained for a defined period to ensure service quality and assist in resolving disputes.
  • Logs & Technical Data: Generally retained for a short period and automatically deleted after a set time.

Once the defined retention period ends, information is securely deleted or anonymized.

8. Your Privacy Rights

As a user of the cb991 platform, you have certain important rights over your own information:

8.1 Right to Know

You have the right to know what information we hold about you. You can contact us to request a copy of the information we have on file about you.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or by contacting customer support.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, information required for legal obligations may not be fully deletable.

8.4 Right to Object & Restrict Processing

You have the right to object to marketing communications or other specific types of data processing. You may unsubscribe from marketing emails at any time.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us directly. We will verify your request and respond within a reasonable time.

9. Protection of Minors

cb991 is an adult platform. Our services are for users aged 21 or above only. We do not knowingly collect personal information from minors.

An age verification process is followed at the time of account registration. If we receive evidence that a minor has opened an account, that account will be immediately closed and the associated information will be deleted.

10. Policy Changes

cb991 reserves the right to update this Privacy Policy at any time. The following process will be followed when changes are made:

  • The "Last Updated" date at the top of the page will be changed.
  • Registered users will be notified by email for significant changes.
  • In some cases, a notification may be shown when logging into the platform.

Continuing to use the platform after changes are made will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to submit a request to exercise your rights, please contact us. Our customer service team is available 24/7.

Live Chat

24/7 instant support — in Bengali and English

For privacy-related requests, write "Privacy Request" in the subject line of your email. We will get back to you as soon as possible.

To read cb991's other policies and terms, see: Terms & Conditions  |  Responsible Gaming  |  FAQ