cb991's commitment to responsible gaming
cb991 believes that gaming is entertainment — not a source of stress or harm. Our safety tools and support systems are always ready to give you a healthy and enjoyable experience.
What is responsible gaming and why does it matter?
Online gaming and betting is fundamentally a leisure activity. However, like any form of entertainment, if it goes out of control it can have a negative impact on personal and family life. That is why cb991 places responsible gaming at the heart of the platform.
Responsible gaming means being aware of your limits on time and money, not viewing gaming as a source of income, and taking a break when needed. The cb991 platform has a range of tools that help keep you safe at all times.
Please note: cb991 is for players aged 21 and over only. Minors are not permitted to play on this platform and we enforce this rule strictly.
Warning: If you feel that your gaming habits are going beyond your control, contact our support team right away. Use 24/7 live chat or email [email protected].
Our safety tools
cb991 gives every player the ability to manage their gaming experience in their own way.
Deposit Limits
You can set daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately, and increasing it requires a specified waiting period — all for your own protection.
Time-Out Feature
If you feel you need a short break, cb991's time-out option lets you temporarily close your account for anywhere from 1 day up to 6 weeks.
Self-Exclusion
If you need a longer break, choose self-exclusion. Once activated, your account is completely suspended for the chosen period and no login is possible during that time.
Loss Limit Setting
Set a maximum amount you are willing to lose over a given period in advance. Once the limit is reached, your session ends automatically.
Reality Check Notifications
At regular intervals cb991 will remind you how long you have been playing and how much you have spent — so you can make a conscious decision about what to do next.
24/7 Support
Our support team is always here for any issue. Help is available in Bengali and English via live chat or by emailing [email protected].
Recognise the signs of problem gambling
If any of the signs below apply to you, seek help today. Acknowledging the problem is the first step.
- You are placing more bets to try to recover money you have lost.
- Gaming is causing you to drift away from family, friends, or work.
- You feel a strong urge to play beyond your set budget.
- Staying away from gaming makes you restless or irritable.
- You are taking on debt or spending savings in order to play.
- You are hiding your gaming from family or people close to you.
Remember: Problem gambling is a mental health issue, not a weakness. Seeking help is an act of courage. The cb991 support team is here for you — without judgment.
Activate safety tools — 4 simple steps
Turning on any safety feature at cb991 takes just a few clicks.
Log In
Log in to your personal account at cb991.
Account Settings
Go to the "Responsible Gaming" option in the profile menu.
Choose a tool
Select what you need — deposit limit, loss limit, time-out, or self-exclusion.
Confirm
Save your choice. Lowering a limit will take effect immediately.
21+ Age Requirement and Child Protection
cb991 strictly provides its services to players aged 21 and over only. Age is verified at registration and cb991 reserves the right to request ID verification at any time.
If there are minors in your home, please take the following steps:
- Keep your cb991 account password out of reach of minors.
- Always log out when you finish using a device.
- Use parental control software.
- Explain to children that online gaming is for adults.
If there is any suspicion of an underage user, cb991 reserves the right to suspend that account immediately and any deposited funds will not be refunded.
Contact us for help
If you feel that gaming is affecting your life, do not hesitate to talk to us.
Live Chat Support
cb991's live chat is active seven days a week, twenty-four hours a day. Chat in Bengali and our trained team will help you activate the right tools.
Email Support
If you would like to seek help confidentially, write to [email protected]. We respond in both Bengali and English.
cb991 believes that every player's wellbeing is our responsibility. Even if you are not struggling yourself, if you feel that someone you know is suffering because of online gaming, please let us know. Together we can build a safer gaming environment.
Remember: gaming is for fun, not to solve problems. If you are under financial or emotional pressure, gaming will add to that pressure — not reduce it. cb991 is always by your side and ready to help you make the right decision.
Common Questions & Answers
Answers to frequently asked questions about responsible gaming.
Play safely — welcome to cb991
Enjoy cb991's games and sports betting by following responsible gaming guidelines. We are always here to support you whenever you need us.